The business of telcos is changing. Connecting people is no longer enough – instead, telcos want to play a leading role in shaping customer experiences. By using their devices to unlock shared, autonomous cars and ‘shop and go’ without having to reach for a physical wallet, customers are on the verge of a new seamless era. This is where the opportunity lies for telcos, which can use mobile financial services to turn possibilities into reality.
Julien Huvé Head of Telecommunications Services, Mazars
The future of telcos: winning the client experience battle
Mazars publishes global study ‘The Future of Telcos: winning the client experience, the case of mobile financial services’
What exactly is the business of telecommunications? The obvious answers – carrying information and connecting people – could soon be too narrow and fail to define the true capabilities of telecommunication companies. At Mazars, we believe that ‘shaping customer experiences’ better describes the present priorities and future direction for telcos.
But to do that, telcos need to leverage 5G – its rapid transfer speeds and its low latency – to shape seamless experiences, while developing their mobile financial services capabilities and keeping up with fierce competition from tech firms, banks and others, which all want to own and brand the new age of customer experiences.
To highlight the global opportunities and challenges that stand before telcos seeking to win the customer experience battle, Mazars has created the Mobile Payments Index, which assesses 17 countries on ten different variables related to three fundamentals: regulation and infrastructure, consumer behaviour and mobile payment penetration.
Huvé says, “The Mazars Mobile Payments Index reveals which markets present the greatest opportunities and challenges to telcos looking to grow their businesses and evolve their offering beyond simply connectivity and digital access.”
Interested in the seamless customer experience that telcos could unlock? Watch the below video to find out more.
Download the report here to learn more about the future of telcos, their role in shaping seamless customer experiences of the future, and the commercial opportunities that exist – if they get it right.
Contact
Julien Huve Partner - Paris, France
Telecommunications
Services for companies at the forefront of technological change
C-suite 2020: technology and telecom insights
26/03/2021 Our inaugural C-suite barometer, conducted in Q3 and Q4 2020, captures the views of over 500 executives globally. Kay Pierik, Partner, shares his thoughts on the findings and how the insights from technology and telecoms leaders shine a light on the sector’s short and long-term future.
5G promises a new mobility era
Fifth generation technology enables mobile devices to process more data at lightning fast speeds. In the short run that means improved functionality and faster mobile downloads, streaming and gaming. In the longer run it will enable connected vehicles, autonomous cars, real time access to information about how to make greener local journeys, and many other advances across the mobility spectrum.
How Telcos answered the call from business
As the infrastructure providers responsible for keeping us online, telecoms companies have been at the heart of how people and businesses have responded to Covid-19. Up against unprecedented demand and high expectations, ‘telcos’ have proven resilient. But, by meeting surges in traffic, they have had to delay the rollout of new services, including 5G in Europe.